A: Try to change a player.
A: First, please you have recording successfully,( the first recording needs a little longer time, Switch ON, red light flash, after the red light off, start recording, please switch to OFF when stop recording, nor the record file will not save), after recording successfully, it will save to “RECORD” folder in the devices.
A: Try to recovery the data(give the customer software, and tell them how to use it)
Notice: recovery the data, and save the file to the computer then format the device.
A: Reset the device.
A: Our product built-in settime software, you will see it after you open the device, open the software to set the time, for more details, please check the user manual, besides, we suggest to set time before recording,( because the time will reset to factory setting after the battery exhaust), we only can set time in windows, ios cannot.
A: Support system: WIN2000,XP,WIN7/8,VISTA. Below IOS X 10.10.2.
Support flash: 20NM.
A: It response slow refers to computer recognize the device or open the file in the device?
Generally, the first time insert the device into computer will be slow, because it needs to install a drive, it will faster after that.
If open the the file in the device slow, maybe there has some other operating software in the device, make a copy of data in device, then format the device, and copy the data to device again, it will faster after that.
A: There are 2 situations it cannot be recognized. First, the crystal oscillator is broke, if this, it cannot recognized in any way. Second, the 2 middle date line of USB interface contact not good, if you changed to another USB interface it can recognized.
A: No, you do not need to use the converter.
A: It will stop recording when the voice lower than 30DB.
A: 8GB memory can save 36 hours recording file, 13 hours recording time after fully charged.
A:Please make sure the power switch ON, because the device only start charging after power ON.
A:The device disk RECORD folder is automatically created by the device system, please do not rename or delete it. Otherwise the device can’t recognize your existing recording files.
A:You renamed the original RECORD folder and then modify the folder name back to RECORD again, it is useless. The device only recognize the recording files in “RECORD” folder which is created by its system automatically, so even if you modify the folder name back to RECORD, it still useless. Please make sure the device disk only have one folder.
Please try to start a new recording, then you will find that there is a another new RECORD folder in disk, and then you need to move your recording files in the modified folder into the system newly created RECORD folder. And delete your renamed folder. So the device can recognize and playback all your existing recording files normally in device.
A:Please connect with your computer and back up all your important recording files, then formatting the disk in computer. Or you can restore to factory settings in device.
A:Please use Windows PC computer when formatting the disk.
A:For the VOR level sensitivity, it is actually the sensitivity of the microphone. If you set the number to 0, then the microphone sensitivity will be very low, so you need to speak very very loudly to activated the recording. On the contrary, if you set the number to 35, then the microphone sensitivity will be higher, so you can activated recording even with a lower voice.
You set the sensitivity too high, that’s why the quiet noise can trigger the recording. The level sensitivity should be adjust according to your recording environment.
A:If in important situations, we don’t suggest you to open VOR function, because if set the unsuitable sensitivity level, the recording may miss some voice.
A:Record Subsection means that the device will automatically save the recording files in a period time you set. You can set it as 0/30/60/90/120/150/180/210/240/270/300/330/360Minutes.
The default is 0, it means the recording will be only saved after you switch the button to SAVE. So if you continue recording 200minutes, then the recording file will be in 200minutes length time.
When you set the record subsection in 30Minutes for example, then when recording, it will automatically save a recording file in 30th minutes, and then continue new recording. That means if you continue recording 80minutes, then after you finished recording. You will find that there are 3 recording files in it, the first and second recording file are both in 30minutes length, and the third recording file is in 20minutes length.
A:Repeat One means that always repeat the same song playback. For example, if you set Repeat One, then device will always repeat play the song you selected, it will never switch to next song unless you press NEXT button.
Repeat All means cycle repeat playback. For example you have 4 audios/songs in device, if you set Repeat All, the device will switch to the next song automatically after the previous song finished, and always cycle playback like this: 1-2-3-4-1….
Kinghal
